Today, I got in touch with the insurance billing representative at Apria and they told me the branch manager was wrong all along and there were no issues with Owen's primary or secondary insurance paying them. My head turned all hot and I thought I was going to explode!! I went down to the branch to speak with the branch manager in person and he was "not available." Convenient. It's probably a good thing, I was fuming and I would have said a few choice words I would have regretted. I am cooled off now and I will confront him on Tuesday. Or attempt to.
I got all the of Owen's formula, pumps, tubing and gtube supplies switched over and picked up today. So that will remain with the new company. Apria's loss.
This is Owen's new grouchy face... he can't hold it for more than 10 seconds when he starts laughing.
We leave for Stanford in five days and I feel like I am finally able to get my house clean, get Kamryn squared away to stay home, and cover all my bases to take his many supplies on the plane with us. I'm actually looking forward to a little getaway from home... although I wish it was under better circumstances.Owen has been feeling okay. He's still blue when he plays, but massive amounts of oxygen blowing up his nose is keeping him stable. He is excited to ride on an airplane next week and every time he sees a plane, he makes sure to point it out to us. He has also been spending more time on his feet. Walking is going to be slow go, but he is getting braver and stronger every day.
The best news of the day.... Kamryn got a 100% on her first math test in ALP! She skipped a year in math this year, so she never learned 5th grade math. It's AMAZING that she got 100% and we are so proud of her!! We have a fun weekend ahead of us... cousins, birthday parties, waterpark fun, and lots of cleaning. I hope ya'll have a great LONG weekend!!
6 comments:
I'm mad at that manager for making you go through all of that. I can't imagine! I love Owen's grumpy face. Perfect picture for this post. Love it.
Oh my gosh, I would be SO MAD too! Ugh! They have no idea the stress you're under on a daily basis and then to add all that unneeded stress for nothing? Someone's head should roll...Honestly. Can we form a union and all come with you to vent our frustration with you?!!
Good luck at Stanford, at least it will be cooler...
What a crappy thing to do- hopefully that employee understands what stress this caused the client! I'm sorry.
I was just thinking of Owen the other day and wondering how his walking was coming along. Glad to hear that he's still working on it and getting stronger! What a little super guy. He's really amazing Andrea.
We'll be thinking and praying for you guys this week! Best of luck on the plane and at Stanford!
I am a 3 time cancer survivor, but reading your blog your young one is one of the most special and inspirational persons i have ever heard of...he is lucky to have someone like you.......much luck and be well and keep your head up...zman sends
Way to go, Kamryn!
As for that manager - oh my! Just reading about that made me cross!
Praying for you all at this time.
Cxx
As you've picked up from our blog, we share your value of keeping things positive on this scary journey. All that ends when it comes to dealing with crApria. We've had to stomach some tough news in the last two years, but nothing has brought on more frustration than dealing with them. It makes me sad because we are acquainted with other families with critical kids and they love their home health people. If this affords you the chance to transfer care then RUN, but if you have to keep dealing with them I recommend using the "patient satisfaction" message link on the website to give them feedback. Unless its changed, the woman reading these is named Stephanie (wonder why I know that ;-)) and she forwards things down the chain of command so that all the regional managers will know this happened. It didn't make our branch guy happy but I got marginally better service. So sorry you have to deal with stuff like this. Hang in there.
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